Warranty & Replacement

Warranty Coverage

All equipment sold by Meysis is brand new and covered by a 12-month limited warranty from the date of delivery against defects in materials and workmanship, unless a longer manufacturer warranty is stated on the product page. Engines and certain components may carry their own separate manufacturer warranty, which we will help you register and claim.

What Is Covered

– Manufacturing defects in the engine, motor, pump, or frame
– Electrical faults in starters, alternators, switches, and control panels under normal use
– Components that fail prematurely under normal residential use and proper maintenance

What Is Not Covered

– Routine wear items: chainsaw chains and bars, mower blades and belts, spark plugs, air and fuel filters, oil, pressure washer nozzles, hoses, and O-rings
– Damage from improper fuel, stale fuel, incorrect oil, or running the unit without oil
– Damage from misuse, overloading, commercial use of residential-rated equipment, accidents, or neglect
– Damage from unauthorized repairs, modifications, or non-approved replacement parts
– Rust, discoloration, and cosmetic wear that does not affect function
– Normal maintenance such as carburetor cleaning, tuning, sharpening, and adjustments

How to Make a Warranty Claim

Email info@meysis.com with the following:

– Your order number and the delivery date
– The model name and serial number of the unit
– A clear description of the fault and when it began
– Photos or a short video showing the issue
– Proof of required maintenance, where relevant (for example, oil changes)

We typically respond within 1 business day and will confirm next steps after reviewing your claim.

Replacement Process

Depending on the fault, we will do one of the following:

– Ship replacement parts free of charge, with guidance on fitting them
– Arrange a repair through an authorized service center in your area
– Replace the complete unit where the fault cannot reasonably be repaired
– Issue a refund if a replacement is unavailable

Approved replacement parts and units are shipped free within the United States.

Keeping Your Warranty Valid

Please follow the manufacturer manual for break-in, fuel and oil specifications, and service intervals, and keep your receipts for maintenance items. Retain the serial number label on the unit — a removed or defaced serial number voids warranty coverage.

Related pages: Refund & Return Policy | Shipping Policy | Authorized Retailer & Authenticity

Questions & Contact Information

📍 Address: 2473 Hunter St, Los Angeles, CA 90021, United States
☎ Phone: +1-205-589-6628
✉ Email: info@meysis.com
🕑 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
💬 Chat Support: Available 24/7