Refund & Return Policy

Return Window

You may return most items within 30 days of the delivery date for a refund or exchange. To be eligible, the item must be unused or in as-new condition, free of fuel and oil, and returned in its original packaging with all accessories, manuals, and included hardware.

Items That Cannot Be Returned

– Equipment that has been fueled, oiled, or used beyond initial testing
– Items with missing original packaging, serial number labels, or accessories
– Consumables and wear parts such as chainsaw chains, bars, blades, spark plugs, filters, and nozzles once installed or used
– Items damaged by misuse, improper assembly, unauthorized modification, or normal wear
– Clearance or final-sale items, where clearly marked on the product page

How to Start a Return

Email info@meysis.com with your order number, the item you wish to return, and the reason for the return. Photos are helpful for damage or defect claims. Our team will review your request and send you return instructions along with a return authorization. Please do not ship an item back without a return authorization, as unauthorized returns may be refused or delayed.

Return Shipping Costs

– If the return is due to our error, a defective item, or shipping damage, Meysis covers all return shipping costs
– If you are returning an item because you changed your mind or ordered the wrong model, you are responsible for return shipping. For oversized or freight items, return freight can be substantial, so we will provide a quote before you commit
– Original shipping was free, but for change-of-mind returns of oversized items we may deduct the actual outbound freight cost from your refund. This will always be disclosed to you before the return is approved

Refunds

Once your return arrives at our facility, we inspect it within 2–3 business days. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days for the funds to appear on your statement.

Exchanges

If you would like a different model or size, the fastest route is to return the original item for a refund and place a new order, so your replacement is not held up waiting for the return to arrive. Contact us and we will help you coordinate it.

Damaged or Defective on Arrival

If your equipment arrives damaged or does not operate correctly out of the box, contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement, the necessary parts, or a full refund at no cost to you. For faults appearing after use, see our Warranty & Replacement page.

Order Cancellations

You may cancel an order at no charge any time before it is dispatched. Because we process orders within 1 business day, please contact us as soon as possible. If the order has already shipped, it will be treated as a standard return.

Late or Missing Refunds

If you have not received an approved refund after 10 business days, first check with your bank or card issuer, then contact us at info@meysis.com and we will send you the refund confirmation reference.

Related pages: Shipping Policy | Warranty & Replacement | Billing Policy

Questions & Contact Information

📍 Address: 2473 Hunter St, Los Angeles, CA 90021, United States
☎ Phone: +1-205-589-6628
✉ Email: info@meysis.com
🕑 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
💬 Chat Support: Available 24/7