FAQs

Shipping & Delivery

How much does shipping cost?

Standard shipping is free on every order within the United States, with no minimum order value.

How long will my order take to arrive?

Processing takes 1 business day and transit typically takes 3–4 business days, so most orders arrive within 3-5 business days of being placed.

Is there an order cut-off time?

Yes. Orders placed before 3:00 PM (PT) on a business day begin processing the same day. Later orders, weekends, and holidays start on the next business day.

Do you ship internationally?

Not at this time. We ship within the United States only.

How is a ride-on mower delivered?

Oversized items ship by freight carrier. The carrier calls to schedule a delivery appointment, and standard service is curbside — the driver unloads at the end of your driveway. Please provide a valid phone number at checkout.

How do I track my order?

You will receive a tracking number by email once your order ships. Tracking can take 24–48 hours to begin updating. Full details are on our Shipping Policy page.

Products & Setup

Does my equipment arrive with fuel and oil?

No. For safety and carrier compliance, all gas-powered equipment ships dry, with no fuel and usually no oil. Add the fuel and oil specified in your manufacturer manual before first use.

Does it require assembly?

Most units arrive largely assembled and need only minor setup — handles, wheels, chain tensioning, or attaching a discharge chute. Your manual covers the steps.

Are your products genuine and new?

Yes. Everything is brand new and sourced through authorized channels, with intact serial numbers and valid manufacturer warranty. See Authorized Retailer & Authenticity.

Can I use a generator indoors?

Never. Portable generators produce carbon monoxide and must only be operated outdoors, well away from windows, doors, and vents. Always follow the safety instructions in your manual.

Orders & Payment

What payment methods do you accept?

Major credit and debit cards including Visa, Mastercard, American Express, and Discover, plus the other secure options shown at checkout. All prices are in USD.

Can I change or cancel my order?

Yes, if it has not shipped yet. Because we process orders within 1 business day, contact us as soon as possible at info@meysis.com.

Why was my payment declined?

Most often the billing address does not match your card issuer’s records, or your bank has flagged a high-value online purchase. See our Billing Policy page.

Returns & Warranty

What is your return window?

30 days from delivery for unused items in as-new condition with original packaging. Details and exclusions are on our Refund & Return Policy page.

Who pays return shipping?

We do, if the item is defective, damaged, or incorrect. For change-of-mind returns, return shipping is yours — and for oversized items we will quote it before you commit.

How long do refunds take?

We inspect returns within 2–3 business days of arrival, then your bank typically takes another 5–10 business days to post the funds.

What does the warranty cover?

A 12-month limited warranty against defects in materials and workmanship. Wear items like chains, blades, spark plugs, and filters are not covered. See Warranty & Replacement.

My item arrived damaged. What now?

Contact us within 48 hours with your order number and photos of the packaging and item. We will arrange replacement parts, a replacement unit, or a refund at no cost to you.

Support

How do I reach a person?

Email info@meysis.com (replies within 1 business day), call +1-205-589-6628 Monday–Friday 9:00 AM–5:00 PM (PT), or use our 24/7 chat. More on our Contact Us page.

Do you offer bulk or trade pricing?

Yes — see Business Inquiries for volume, wholesale, and partnership requests.

Questions & Contact Information

📍 Address: 2473 Hunter St, Los Angeles, CA 90021, United States
☎ Phone: +1-205-589-6628
✉ Email: info@meysis.com
🕑 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
💬 Chat Support: Available 24/7