Shipping Policy

Shipping Area

Meysis currently ships to addresses within the United States only, including all 50 states. We do not ship internationally or to freight forwarders at this time.

Shipping Method & Cost

We offer one shipping option on every order:

Standard Shipping — 3–5 business days total — FREE on all orders

There is no minimum order value to qualify. We do not currently offer expedited, overnight, or international shipping.

Order Cut-Off Time

Orders placed before 3:00 PM (PT) on a business day are processed the same day. Orders placed after 3:00 PM (PT), or on weekends and public holidays, are processed on the next business day.

Order Processing

– Orders are processed Monday through Friday, excluding public holidays
– Processing time is typically 1 business day before your order is dispatched
– Transit time is then typically 3–4 business days
– Total estimated delivery time is 3 to 5 business days from the date of your order (processing and transit are already included)
– Orders placed after our 3:00 PM (PT) cut-off, or on weekends and holidays, begin processing on the next business day

Because many of our items — including ride-on lawn mowers, generators, and larger pressure washers — are heavy or oversized, they may ship by freight carrier rather than standard parcel service depending on size and weight. Delivery windows are estimates and may vary due to carrier delays, weather, or remote delivery locations.

Freight & Curbside Delivery

Oversized items such as ride-on lawn mowers are delivered by a freight carrier. The carrier will contact you by phone to schedule a delivery appointment, so please provide a valid phone number at checkout. Standard freight service is curbside delivery — the driver will unload the item at the end of your driveway, but is not required to move it into a garage, backyard, or building.

Fuel, Oil & Battery Restrictions

For safety and carrier compliance, all gas-powered equipment — chainsaws, generators, pressure washers, and ride-on mowers — ships dry, with no fuel and, in most cases, no oil in the engine. Please review the manufacturer manual and add the correct fuel and oil before first use. Battery-powered items ship in accordance with applicable lithium battery transport rules.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. It can take 24–48 hours for tracking information to update on the carrier’s system. If your tracking has not moved after 48 hours, contact us at info@meysis.com and we will follow up with the carrier.

Shipping Address

We can ship to one address per order. Please review your shipping address carefully at checkout, as we cannot reroute a package once it has left our facility. We are unable to deliver to PO Boxes for oversized or freight items.

Damaged or Missing Items

If your order arrives damaged or with parts missing, please inspect the shipment before signing for freight deliveries and note any visible damage on the delivery receipt. Contact us at info@meysis.com within 48 hours with your order number and photos of the packaging and the item, and we will arrange a replacement, replacement parts, or a refund. Full details are on our Refund & Return Policy page.

Lost or Stolen Packages

Meysis is not responsible for packages marked “delivered” by the carrier that are later reported lost or stolen. If this happens, contact us as soon as possible and we will open a claim with the carrier and support you through the process.

Cancellations

Orders cancelled before dispatch are refunded in full. Once an order has shipped, our Refund & Return Policy applies.

Related pages: Refund & Return Policy | Warranty & Replacement | Billing Terms & Conditions

Questions & Contact Information

📍 Address: 2473 Hunter St, Los Angeles, CA 90021, United States
☎ Phone: +1-205-589-6628
✉ Email: info@meysis.com
🕑 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
💬 Chat Support: Available 24/7